Terms of Service

1. These terms

By using qqsagents.com or engaging QQSAgents (Quick Quality Solution Agents) for work, you agree to these terms. Where we sign a separate written proposal or contract with you, that document takes precedence over anything here that conflicts with it.

2. What we do

We provide AI automation, CRM setup and management, workflow automation, AI agent development, payroll automation, system integration and full-stack development services. The precise scope of any engagement is set out in the proposal we agree with you before work begins.

3. Enquiries and discovery calls

Discovery calls are free and carry no obligation on either side. Anything we suggest on a call is our professional opinion based on what you have shown us at that point. It is not a fixed quote until it is in a written proposal.

4. Quotes, fees and payment

• Project fees, milestones and payment terms are set out in the proposal for that project.
• Unless agreed otherwise, projects are invoiced with a deposit before work starts and the balance on delivery.
• Retainer arrangements are billed monthly in advance.
• Third-party costs, platform subscriptions, API usage, AI model usage, hosting, are yours and are not included in our fees unless the proposal says so explicitly.

5. What we need from you

To deliver on time we need timely access to the systems in scope, a named point of contact who can make decisions, and reasonably prompt feedback at review points. Delays in access or feedback move the delivery date accordingly.

6. Access to your systems

Where you grant us access to your CRM, email, automation platform or other systems, we use that access solely to perform the agreed work. We keep your credentials confidential and expect you to revoke our access once a project ends. You are responsible for maintaining your own backups of any system we work in.

7. Revisions and scope

Each project includes a defined number of revision rounds, stated in the proposal. Work that falls outside the agreed scope is quoted separately before it is started. We will not do out-of-scope work and invoice you for it as a surprise.

8. Post-launch support

Every project includes 30 days of support after launch for defects in what we built. This covers fixing our work. It does not cover new features, changes you request after sign-off, or breakage caused by a third-party platform changing its own product.

9. Ownership

Once a project is paid for in full, you own the workflows, automations, configurations and custom code we built specifically for you. We keep ownership of our own pre-existing tools, libraries and general know-how, and we may reuse those on other projects. Nothing confidential to you is ever reused.

10. Third-party platforms

Our work often depends on platforms we do not control, HubSpot, GoHighLevel, Salesforce, Zoho, n8n, Zapier, Make.com, AI model providers and others. We are not responsible for their outages, pricing changes, deprecations or policy changes. If a platform change breaks something we built, we will tell you what it would take to fix it.

11. Results

We build systems that are designed to save time and reduce error, and we are happy to estimate the impact. We cannot and do not guarantee specific business outcomes such as a particular revenue figure, conversion rate or search ranking, because those depend on many factors outside the systems we build.

12. Confidentiality

We treat your business information, data and systems as confidential and will not disclose them to anyone else. We are happy to sign your NDA. This obligation continues after the engagement ends.

13. Liability

To the fullest extent the law allows, our total liability for any claim connected to an engagement is limited to the fees you paid us for that engagement. We are not liable for indirect or consequential loss, including lost profit or lost data, where that loss was not reasonably foreseeable. Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot lawfully be limited.

14. Cancellation

Either side may end a project in writing. You pay for the work completed up to that point; we hand over everything produced so far. Retainers can be cancelled with 30 days’ written notice.

15. Website content

The content of this website is provided for general information. We try to keep it accurate and current but make no warranty that it is free of errors. The design, text and code of this site belong to QQSAgents.

16. Changes to these terms

We may update these terms from time to time. The version in force is the one published on this page on the date you engage us.

17. Contact

Questions about these terms: qqsagents@gmail.com